Experienced great purchaser service sine one/seventeen. Been pulled off the FRA flight and stayed for two times in Philly. Right now one/19 I will resume my flight to FRA with as many as par documentation. To my surprise the ticket agent with the check in counter have been absolutely impolite, not helpful and envisioned me to search out my baggage which was checked in about the 17th and that I used to be struggling to retrieve Once i was pulled off the flight on Sunday.
I are already stuck in Charlotte for almost on a daily basis now. I'm alleged to be connecting to New Bern, NC. I won't be flying American Airways yet again!
This exercise is not one particular American Airlines should really go on to apply as is dehumanizing and down right inconsiderate of paying prospects. This knowledge has entirely still left a bad flavor in my mouth and it took away from The nice holiday vacation I not long ago skilled .
New flight from Austin to Ft Myers on which I'd requested wheelchair aid didn't supply any jetway support and Totally absolutely nothing in Ft Myers from aircraft to baggage claim and NOONE to talk to.
My challenge was a bag which was overweight. 1 woman saved expressing I could only get 50 lbs, even if I informed her I was satisfied to pay overage expenditures. This other girl wasn't far too helpful. Having said that, Nina Kong went actually out of her method to help me… contacting for information and facts, seeking matters up…she even helped me shift the bag to a safe site when I went through it to check out if I could rearrange and pull some pounds out.
Remember to look into this so other travellers won’t provide the same knowledge…..I want a reply from you also..
American Airlines has the worst consumer service of all Airways I've Utilized in my 63 many years. My spouse’s anniversary earrings were being stolen away from her suitcase on June twenty, 2013 and Shopper service has REFUSED to Make contact with us back immediately after reporting the thief the day it took place.
Had a web based reservation set to go and when trying to post it explained to me to get started on in excess of – I identified as a representative instantly and said they could see the cost I had been quoted but when refreshed when up $120 – Difficult to believe that they would not stand by what they could see on-line – I ended up needing to spend the extra $a hundred and twenty for the reason that I desired All those correct flights – yet again tough to consider they'd not stand beside the online rate – pretty high priced
The flight crew automatixallu created me check my bag While thier were several open up overhead bins. See hooked up flight info. It will be awesome should they crew did bot noticed it wasnt thier fault and dont blame them.
I expended 2 several hours along with a 50 percent at AA counter and did not have the choice as I are already explained to or to unfastened my ticket and go dwelling
My flight was very enjoyable. I'd an Demise in my spouse and children and return property on Thursday early morning. So with which i named customer service and talk to if I could get an flight back two days early. I used to be informed that it will cost me 600 much more than my primary return ticket.
I locate it horrible to have my baggage go missing in Miami on equally leaving and returning flights. I anticipate to become contacted instantly on how we could arrive at an agreement relating to this. I will likely be performing a abide by up.
Flt 1999 from FLL on11-22-fifteen was a multitude. Was delayed since all baggage wasn't loaded as a result of rain,then the baggage was loaded improperly, we taxied back again into the terminal, fixed the luggage after which you can we would have liked gasoline because we were being delayed. We waited for somebody to come back to unlock the gas tank(that course of action) for a minimum of 40 mins.
I won't ever be use AA once again!! I booked a flight for me and my son to hitch our family on holiday. Extensive Tale small some thing arrived up and we're not able to go at this time. I identified as your company with around a weeks notice. Canceled the combat with phone rep John; who was quite polite. He did not say nearly anything about the quantity of cost I will be occur for canceling the flight. I termed again to ask concerning the cost and I was explained to that I might be charge $two hundred by AA and $50 with the supply I used to guide the flight for each individual. That I would've a $fifteen credit rating per person… I asked to speak to her supervisor and Michelle Morgan was the person I following talked to. She was no help, I questioned to talk to her supervisor and she stated that there was no one over her. I told her which i was positive that there was an individual previously mentioned her. Last but not least she stated that I could head to The client relations World wide web-website. Again I requested her two read the full info here times for her supervisor’s name and he or she replied customer relations. I once more instructed her I required the name of her immediate supervisor, the person that she noted to…the title offered was Jalia Elisidi .